THUYA - Note (Educational manual to help with Thuya tints)

Orders are packed Monday - Friday between 9am-2pm.
Any orders placed before 2pm weekday will be dispatched same day.
Once your order has been finalised you will receive an email with your tracking number.
Please keep up to date with your tracking number provided as once your parcel leaves our warehouse, we are unable to track each individual order.

Domestic (AUS):
All domestic parcels are shipped with Australia Post.

Free Express Shipping on all orders over $149 AUD.

International shipping:
All international parcels are shipped with DHL Express.

Free Express International shipping on all orders over $250 AUD

For orders under $250 AUD shipping price may vary depending on the weight of the shipment and country destination. 

To calculate your shipping price:
1. Add items to cart
2. Click view cart
3. Towards the bottom of the page there is an estimate shipping calculator where you can enter your delivery details to calculate your shipping price.

Product Purchases:

We will offer an exchange or refund on any item you've purchased from Browed within 14 days from the date you received your parcel. 

All returned items must be in brand new, unused condition, in their original shipped packaging, and include all parts and accessories.

Please send us a message at orders@browed.com.au if you would like to organise a return. 

Once your return is received and approved, we will send you an email and process a refund or store credit.

Refunds may only be processed to the payment method the original transaction was paid with.

The shipping costs associated with the return of an item are the responsibilities of the customer.

All shipping costs paid for your order are non-refundable. In the event you receive a refund, the cost of return shipping will be deducted from your refund.

Digital Product Purchases:

By purchasing and downloading a digital product, you acknowledge and agree to abide by the terms and conditions of this refund policy, understanding the product is non-refundable.

We value your satisfaction and strive to provide a high quality digital experience. If you have any questions or concerns about
our refund policy, please do not hesitate to contact our customer support team.