We ship Worldwide! :) We will do our very best to see you get your order delivered as quickly as possible. Please make sure you provide us with a valid delivery address and contact phone number so we can contact you if there are any issues. All of our orders are shipped from our Melbourne, AUS Warehouse.

If you order before 2pm Monday to Friday, your order will be dispatched on the same day. If your order is placed after 2pm it will be dispatched on the next business day. If your order is placed on Friday after 2 pm, it will be shipped the following Monday.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. 

Standard Shipping (2 - 5 business days) - $9.99

Express Shipping (1-2 business days) -  $12.99

Free Express Shipping (1-2 business days) on all orders over $149 AUD.

Depending on your location, bulky & heavy items (over 5kg) may only be shipped via Parcel post. We will notify you of any shipping changes prior to dispatching your order from our warehouse.

If you are not home on the day of delivery or where it is unsafe for the courier to leave your parcel unattended, the parcel will be taken to your local post office for your collection.

Most post offices have a 2 week collection period before sending the parcel back to the sender. It is important to keep up to date with your tracking status as once the parcel leaves our warehouse, the recipient is responsible for the tracking of the parcel. 

International Shipping Rates Vary Depending On The Country.

This can be dependant on the weight of the shipment and size of items purchased. 

All international orders are shipped with DHL Express or Australia Post International Express.

*Please note that all import duties, taxes, and customs fees are not included in the shipping rate, these fees will be based of your country's importing regulations and are the parcel receiver's responsibility to pay.

If your parcel is returned back to us due to duties and taxes not being paid, all refunds processed will not include the shipping cost of your order, or any costs associated with having item shipped back to us.

Some countries require a specific permit on importing products and we highly recommend to check that prior ordering to ensure there are no delays.

• Please make sure you provide us with a valid delivery address, email and contact phone number so we can contact you if there are any issues. All orders are shipped from our Melbourne Warehouse.
• Once your order has been shipped off you will receive a confirmation email with a tracking number.
• It is important to keep your tracking number as once your parcel leaves our warehouse it is the responsibility of the recipient to keep up to date on the status of the parcel.
  

DHL Tracking:  
https://www.dhl.com/au-en/home/tracking.html

Australia Post Tracking:

https://auspost.com.au/mypost/track/search 

If your parcel has been returned to us and you would like it re-sent or refunded, please email us on manager@browed.com.au. We will only be able to re-send or refund your parcel once it arrives back to our warehouse. Please note for parcels to be re-sent there will be shipping payment fee required.

Please note that international orders cannot be delivered to PO Boxes.

All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or is missing items, please send us an email on manager@browed.com.au within 7 days of receiving your parcel. Please include a photo of your invoice and photo of the items received along with a description if your parcel has arrived damaged or is missing items.