Terms and Conditions of Your Order
Domestic Orders: (Australia Wide)
Tracking your order:
- Once your package leaves our warehouse, you will receive an email with a tracking number.
- Please use this number to track your parcel's progress.
Receiving your order:
- If you are not home to receive your order, Australia Post may take your your package to a local post office if there is no safe space for your package to be left.
- Most post offices have a 2 week collection time. If your package is not picked up in that time, it will be sent back to us. In this case, we will contact you to organise a redelivery.
- We suggest shipping to a parcel locker if you are unsure that your package can be left at the premises.
International Orders:
Tracking your order:
- Once your package leaves our warehouse, you will receive an email with a tracking number.
- Please use this number to track your parcel's progress.
- Your order can be tracked by DHL Express website using your tracking number.
Receiving your order:
- Your order may be subject to customs clearance regulations. Please check with your local government regulations to find out if our products may be shipped to your country.
- Please note, international customers are responsible for any import taxes.
Parcel returned to sender:
- If your parcel has been returned to us and you would like for your order to be re-sent or refunded, please email us on manager@browed.com.au.
- We will send you an email to notify you as soon as your parcel has arrived to our warehouse.
- We will only be able to re-send or refund your order once your parcel arrives back to our warehouse.
- Please note for parcels to be re-sent there will be a shipping fee payment required.